| Model Numbers Starting With | Date Codes |
|---|---|
| VCSB481, VCSB482, DDSB482, DFSB482 DTSB482, DDBB362, VCBB360, VCBB362 DFBB362, DTBB362, DTBB363 | All units |
| VCSB483, DDSB483, DFSB483, DTSB483 | Date codes before 030104 |
| VCSB483D, DDSB483D, DFSB483D | Date codes before 030105 |
| VCBB363 | Date codes before 102005 |
| DDBB363 | Date codes before 112305 |
| DFBB363 | Date codes before 041006 |
Tags: Appliances, kitchen products, recalls
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I have owned a Viking Built-in 48 inch side-by-side unit with ice and water dispenser for 5 years. This has topped the list of bad decision I have ever made. The ice and water dispenser has been repaired at least 6 times and it would have been more had I not adjusted my expectations and level of tolerance. I unclog the ice dispenser at least once a week and put my finger behind the water dispenser push plate to make sure it moves forward so the water does not over flow and cover my floor. Last call was in towards the end of 2007 and I have been putting up with it since.
Approximately 3 years ago my unit stop cooling. Yet another part needing replacement and the spoiled food was my problem. I am currently having a cooling problem again and the answer (which is now recurring) is you are out of warranty. Also the customer service representative I spoke to make it clear that she was the only one I could speak to and her answers were final said in the nicest way but firm. So equally in a nice way I am saying I truly believe that Viking has let me down.
Now we have a recall. The doors might fall off. I as a dutiful customer called immediately and scheduled the parts to be delivered. Well they are on back order. You would have expected Viking to know the number of parts they would need. Perhaps they thought not everyone would call. It has been 4 weeks and I am waiting. With two small children open these very heavy doors you can imagine how anxious we are to get this corrected.
I feel it is important to make sure everyone knows my story since spending $7,000.00+ on a Refrigerator plus $2,000.00 for the panels should entitle the buyer to an excellent experience. My suggestion is until Viking starts to produce a unit that truly works as good as a $500 one you can get at the local appliance store look else ware. Just an opinion.
I totally agree with Mr. Faust. Our Viking ice machine NEVER worked. Our new home is in the mountains in Idaho so we could only get service once a week…on Tuesday!! They came out three times over the course of MANY months of trying to logistically BE at the home at the time of service and finally put new parts in. The ice maker still doesn’t work! We are in the process of building another home and you can bet your life that I am NOT PUTTING an expensive Viking Frig in my home…in fact I may not put the cooktop this time either…I’m looking much harder at Wolf this time around.
I thought it serious enough to have VIKING do the recall work. The first company came out and replaced the hinges. The work was done incorrectly and the doors were misaligned. I had gaps between the doors and on top. The appliance looked liked garbage. VIKING hired another company who came out today to do the work again. NOW, my fridge is still not alligned properly and has an AWEFUL sound when opening and closing. DO NOT DO THE RECALL ….it is engineered incorr4ectly. I am looking to start a class action suit against VIKING. I WANT A NEW MACHINE( I also own a VIKING range and two Dishwashers)
i have the 48 inch viking side by side and its only two year old. ice machine had never worked properly, but just recently completely stopped making ice.i have the custom wood panels so i am not ready to go out and replace without a huge expense and worry the wood stain will never match.
I had so many problems with my 2004 model,I don’t know were to start. Thankfully most were under warrenty and the local tech was way smarter than whoever designed this $6,000 junker. Multiple control boards, ice maker, water dispenser, door gasket, and of course…the door. About two years before the recall, after the door fell off for the second time I had had enough. My 40-pound 4-year old daughter had just opened the refrigerator prior to the door coming off in my wife’s hand, completely unexpectedly. They sent me a new unit with a new warrenty. Sadly they still haven’t learned well enough. The new unit has also had warrenty work. My second warrenty has now expired and now the water dispenser quit working and I recently heard an ominous squeek coming from the upper door hinge……again… $6K plus all the burden…what a waste.
We have all viking appliances in our kitchen. I just found out about the recall 1/4/10. The ice making in our 48in wide s/s refrig has never worked properly. We have had it looked at 3 times and apparently there is a short and it will not make ice on a consistent basis unless we wiggle the inside. We also have a stand alone ice maker that has never worked properly. It has been worked on 4 to 5 times and now does not work at all – it is out of our house at a viking authorized appliance shop. We also have a Viking microwave that does not work without sparks flying. It is currently at the same authorized appliance shop. We are without an ice maker and microwave after paying all this money for viking appliances. Needless to say we are very disappointed in viking and will never buy viking again. I will call tomorrow on the recall and am expecting a long wait for the fix. I hope they fix it properly cuz I can’t deal with constantly leaving work to meet a service guy at my house. I will be extremely disappointed it they make it worse than it currently is.
We have all Viking appliances. The refrigerator door fell off twice, the first time I thought it was my fault. The ice dispenser never works. The seals don’t seal. A piece of junk!
We have two ovens, VESO 105 and 127. The thermostats have been replaced twice, on each oven. The ovens heat inconsistently. The doors lock after self-clean and refuse to open. The decals on the cover plate rub off very easily. More pieces of junk! The gas cooktop hasn’t been repaired. . . yet. However, it is difficult to set the correct gas level and the paint is chipping on all the covers. Very poorly designed. Needless to say I won’t buy another Viking appliance, and you should nevey buy one.
Oops, I forgot we have Bosch dishwashers. I love those.
The doors aren’t the only problem with Viking refrigerators, which by the way are nothing more than a glorified Amana. I’ve been working on refrigerators since 1966 and am not only disappointed with the Viking products, but feel compelled to warn the consumer of the impending repair costs associated with them. For example, Viking has been ripping-off not only the consumer with replacement parts, but the tradesmen also and driving up the cost of repairs. A part that cost .50 cents to make now costs $90.00 to buy. I guess they are loosing market share because of the inferior design that they have to make up for it buy overcharging for replacement parts. I would not recommend buying a Viking refrigerator or wine cooler and any cost. Try Sub-Zero (cheeper) or GE Monogram.