Viking Range Corp. is voluntarily recalling some built-in refrigerators, because their doors can detach, posing a risk of injury, the U.S. Consumer Product Safety Commission stated in a press release yesterday.
“Viking has received about 57 reports of doors detaching, including four reports of injuries involving bruises, broken toes/fingers, and strains,” the CPSC states. “Also, several incidents of minor damage to floors and counters have been reported.”
The recall includes built-in 48-inch-wide, side-by-side refrigerator/freezers and built-in, 36-inch-wide refrigerators with bottom freezers. Here are the model names and serial numbers, as listed on the press release:
| Model Numbers Starting With | Date Codes |
|---|---|
| VCSB481, VCSB482, DDSB482, DFSB482 DTSB482, DDBB362, VCBB360, VCBB362 DFBB362, DTBB362, DTBB363 |
All units |
| VCSB483, DDSB483, DFSB483, DTSB483 | Date codes before 030104 |
| VCSB483D, DDSB483D, DFSB483D | Date codes before 030105 |
| VCBB363 | Date codes before 102005 |
| DDBB363 | Date codes before 112305 |
| DFBB363 | Date codes before 041006 |
The refrigerators were sold between July 1999 and April 2006.
Click here to read the full press release and see images of the products.–Victoria Markovitz
Tags: Appliances, kitchen products, recalls
I have owned a Viking Built-in 48 inch side-by-side unit with ice and water dispenser for 5 years. This has topped the list of bad decision I have ever made. The ice and water dispenser has been repaired at least 6 times and it would have been more had I not adjusted my expectations and level of tolerance. I unclog the ice dispenser at least once a week and put my finger behind the water dispenser push plate to make sure it moves forward so the water does not over flow and cover my floor. Last call was in towards the end of 2007 and I have been putting up with it since.
Approximately 3 years ago my unit stop cooling. Yet another part needing replacement and the spoiled food was my problem. I am currently having a cooling problem again and the answer (which is now recurring) is you are out of warranty. Also the customer service representative I spoke to make it clear that she was the only one I could speak to and her answers were final said in the nicest way but firm. So equally in a nice way I am saying I truly believe that Viking has let me down.
Now we have a recall. The doors might fall off. I as a dutiful customer called immediately and scheduled the parts to be delivered. Well they are on back order. You would have expected Viking to know the number of parts they would need. Perhaps they thought not everyone would call. It has been 4 weeks and I am waiting. With two small children open these very heavy doors you can imagine how anxious we are to get this corrected.
I feel it is important to make sure everyone knows my story since spending $7,000.00+ on a Refrigerator plus $2,000.00 for the panels should entitle the buyer to an excellent experience. My suggestion is until Viking starts to produce a unit that truly works as good as a $500 one you can get at the local appliance store look else ware. Just an opinion.
I totally agree with Mr. Faust. Our Viking ice machine NEVER worked. Our new home is in the mountains in Idaho so we could only get service once a week…on Tuesday!! They came out three times over the course of MANY months of trying to logistically BE at the home at the time of service and finally put new parts in. The ice maker still doesn’t work! We are in the process of building another home and you can bet your life that I am NOT PUTTING an expensive Viking Frig in my home…in fact I may not put the cooktop this time either…I’m looking much harder at Wolf this time around.
I thought it serious enough to have VIKING do the recall work. The first company came out and replaced the hinges. The work was done incorrectly and the doors were misaligned. I had gaps between the doors and on top. The appliance looked liked garbage. VIKING hired another company who came out today to do the work again. NOW, my fridge is still not alligned properly and has an AWEFUL sound when opening and closing. DO NOT DO THE RECALL ….it is engineered incorr4ectly. I am looking to start a class action suit against VIKING. I WANT A NEW MACHINE( I also own a VIKING range and two Dishwashers)
i have the 48 inch viking side by side and its only two year old. ice machine had never worked properly, but just recently completely stopped making ice.i have the custom wood panels so i am not ready to go out and replace without a huge expense and worry the wood stain will never match.