Comments on: Viking Refrigerator Recall

By: anne

anne — Sat, 12 Nov 2011 00:38:01 +0000

I had a call from Viking today telling me that the recall repair that they did in late 2009 is needing another repair. I was given two options: 1) Have the free repair by an authorized Viking vendor, or 2) Buy a new Viking at 50% off – which would cost me $3500 before tax. Anyone else get this second call?

By: Anne Bokneberg

Anne Bokneberg — Fri, 11 Nov 2011 05:01:12 +0000

Unplugged my Viking Ice Machine two years ago when it leaked all over and ruined my wood flooring. This after numerous repairs since 2003 purchase. Major components replaced 5 times and of course not covered by warranty.

Fridge needs new compressor as it is leaking freon. Produce drawers do not glide so I never use them. What’s that? 1/3rd of the fridgenot in use?

Can’t afford the contractor to rip down the ceiling in order to tilt the fridge on it’s belly to replace the compressor. Guess the original contractor never thought about getting behind the fridge. He’s now out of the business (wonder why).

In the meantime, I get up at least once every night to turn down the temperature and turn off the alarm on the fridge.

Tried numerous calls to Viking and so did Famous Tate that sold us the units. Neither Famous Tate nor I got anywhere. Viking does not care!

Spent $80K on my new kitchen. Beautiful design with gray cabinets that match the gray appliances. So when I decide to finally replace the Viking appliances they will not match! But you know, that would be a small price to pay to have working appliances.

Viking appliances are among the very few produced in the USA. Buy American? Is this a lobby to get us out to restaurants where the food is not spoiled due to faulty appliance?

By: lorri sax

lorri sax — Tue, 11 Oct 2011 18:34:24 +0000

Wow, glad to know I am not the only one. I was surprised that my ice maker kept jamming up as soon as I got it. It is like the Ice is too big for the hole. Now I have to buy a new BIN for 265.00 because the little piece on the back that turns the ice to come out has worn out. It is a 5.00 piece I have to replace the Whole Ice Bin. RIP off!!! 8,000 for a refridgerator that is crap. Seals are cracking, drawer handle broke. Crap I tell you!!! I am super bummed!!! Never again!!!!!

By: Kathryn Phillips

Kathryn Phillips — Mon, 12 Sep 2011 16:27:04 +0000

In 2007 we installed the 48” Professional counter depth refrigerator, the 36” Professional cook top and the 42” Professional hood vent. It was a tremendous amount of money for 3 appliances but as they were purported to be of superior quality, they should outlast all others. I can’t begin to tell you what a complete and utter disappointment all of them have turned out to be – not just one appliance – ALL.

The icemaker and water dispenser have not worked correctly from the 1st day the refrigerator was installed. The ice jams at least 3-4 times weekly and the water dispenser usually does not shut off without putting your finger behind the push plate. Can’t begin to tell you how many service calls there have been. The filter and cooling section of tubing had to be bypassed to get the right pressure to run the ice maker and water dispenser. Numerous heaters had to be hooked up thereby making any and all claims of energy efficiency null and void.

The cooktop has already been replaced (under a year). I can’t wait for this replacement to die so that I can send it to recycling and buy something that actually works.

Viking Customer Service – little to no help. Better Business Bureau as useless as the Viking customer service. A mediator on the side of Viking. You know where the customer fits into this equation.

We saved a good many years so that we could by quality appliances, the “best of the best”. When an appliance is advertised as “professional”, especially when the appliance is a Viking, there are definite expectations from a potential buyer’s perspective. My Maytag fridge performs flawlessly as did my Kitchen Air cooktop before Viking. I would have liked to be able to say the same about Viking.

By: The Viking refrigerator saga: When high-end went awry | Reuters Money

The Viking refrigerator saga: When high-end went awry | Reuters Money — Mon, 18 Jul 2011 16:50:28 +0000

[...] been surgically repaired, and Budnick says he is still sour about the whole experience. A complaint board is littered with others sharing that sentiment such as this one from [...]

By: Gary Budnick

Gary Budnick — Thu, 19 May 2011 22:23:41 +0000

Viking issues? We’ve had too many to count. Our refrigerator door actually DID fall off. The service company then repaired it. Then came the formal recall. Because the service company did such a hack-job, they couldn’t use the new repair kit that was issued for the recall. Had to order a new door. It took months with REALLY bad followup from Viking. New door was installed and there are visible repair marks all over the hinges. I cringe anytime the door swings open to the stop point.
In addition, we had to replace the heat unit on the Electric Glass Range top we have. It now burns pots on one burner and does not heat on one other. In addition, our top of the line convection oven is SOOOO unreliable. For example, my wife bakes the same batch of cookies on the same temp and one batch burns and the next is underdone. We got a cheap oven temp gauge that we hang on one shelf. In addition, the temp control settings are etched on SOOO poorly that they have worn off. Viking says I have to replace the whole front control board , at my expense, just so I can have readable controls (conv bake, bake broil, etc as well as the temperatrure settings on the other dial. Completely worn off. The Viking units were purchased in 2005.

By: JOHN SCOTT

JOHN SCOTT — Mon, 16 May 2011 20:01:51 +0000

we have had months of service calls to repair the gasket in a 36″ wide full regrigerator. the back wall kept freezing up during the process. now we need a new inverter board. the service guy says it sounds like a direct coorilation to the gasket issue. I called Viking today …talked to customer service and all they could say is that it is out of warranty…and kept repeating the same thing.

By: Todd

Todd — Wed, 09 Feb 2011 18:14:02 +0000

To Julie-Jan 20/2011, your story sounds exactly like mine even down to the hole in the hardwood floor. I have the same fridge and yes it was actually recalled although the point is how would you know? You are right, a child could be killed.

My door fell off in exactly the same way as yours during July 2009. After 5 visits by the repairman it was finally fixed in December 09. Viking’s failure to be pro-active wih this problem is incredible given the propensity for litigation in our world today. In my view, there should be a federal investigation of this matter.

I am on this website today because my ice maker has just stopped working #@%^#$%^%$!!!!!!!

By: Jaye Family

Jaye Family — Wed, 09 Feb 2011 04:12:54 +0000

Owner of 48 inch range— currently going through Viking nightmare— Buy Wolf—- Viking is garbage with no customer service!!!!!!! How the founder continues to operate with these buiness ethics is repulsive!!!!!!

By: T Potter

T Potter — Fri, 21 Jan 2011 22:18:32 +0000

Just moved into a house with all Viking appliances. I was so excited about them, they sold the house…..now I’m so disgusted with them I’d like to haul them to the curb! Been here since August and have already had to repair the refrigerator and now it looks like I’m going to have to throw away the microwave. The service guy wants $90 just to come look at it. It pops the breaker everytime you open the door, then it burns out the internal fuse. We disassembled it and replaced the fuse, but it just did the same thing. We even replaced the breaker. Cheaper to buy a new one that I can depend on than pour money into a lemon. All of the insides of our refrigerator are broken. None of the drawers stay on the tracks; we have them just sitting in there. The hood makes some kind of weird noise everytime the wind blows! You can hear the flap falling closed. By the way, we live in Chicago….you know, the WINDY city. My Thermador fridges were sooooo much nicer!!! Viking…it’s just a name….no quality whatsoever….