Which cabinet brands are homeowners most satisfied with? Armstrong, Thomasville, KraftMaid, IKEA, and Merillat were the top five listed in a recent consumer satisfaction study by J.D. Power and Associates, with all five companies receiving nearly the same total scores.
J.D. Power and Associates, a California company that performs global market research, forecasting, and customer satisfaction studies, polled in March and April 1,119 homeowners who bought kitchen cabinets during the past year. The respondents rated cabinet lines on the following criteria: design features, including colors, finishes, and sizes; operational performance, including how well the drawers move and joint durability; ordering; delivery; price; and warranty.
Armstrong ranked tops in operational performance and warranty, while Thomasville had the strongest score in design features, IKEA was best in the price category, and Merillat was praised for its ordering and delivery procedures. Each of the top five manufacturers had between 100 and 400 consumer reviews.
While cost is still a major factor, the study found that sturdy joints, easy drawer slides, and a broad selection of colors, shapes, and sizes played a larger role in customer choice than it did two years ago.
For more information on this study, go to: http://businesscenter.jdpower.com/Home.aspx
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